Chic Alors !

Delivery

We make worldwide shipping

Once your payment has been accepted,
you will receive an automatic confirmation email,
which may take a little while.
Be patient and check your spam!

Chic Alors prepares and ships your order from Lyon within 48 hours of your purchase,
or the same day if you order before 3 P.M
(excluding Saturdays, Sundays and public holidays)

How do I track my order?

You may track your order from your personal customer account.
Once your parcel is shipped,
you receive its tracking number by email.
Please note that the tracking number is not always activated immediately.

Delivery in France

– Delivery by a letter with a tracking number : Free
Delivery is free without minimum order – excluding bulky jewellery, such as cuffs
Delivery time: 2 to 5 days
Drop off in mail box with a tracking number

– Delivery by UPS : 150 €
Free shipping for orders over 150 €
Delivery within 24 h to 48 h
Signature needed, with tracking number

Delivery in the European Union

– Delivery by an international letter with a tracking number : 7 €
Free shipping for orders over 75 €
Delivery time: 3 to 7 days, depending on the destination country
Drop off in mail box with a tracking number

– Delivery by UPS : 20 €
Free shipping for orders over 150 €
Delivery within 48 h to 72 h depending on the destination country
Signature needed, with tracking number

 

Delivery in Switzerland

– Delivery by an international letter with a tracking number : 7 €
Free shipping for orders over 75 €
Delivery time: 3 to 7 days
Drop off in mail box with a tracking number

– Delivery by Colissimo : 15€
Free shipping for orders over 150 €
Delivery time: 3 to 7 days
Signature needed, with tracking number

 

Delivery in the rest of the world (and Dom-Tom)

– Delivery by Colissimo : 25 €

Free shipping for orders over 150 €
Delivery time: 5 to 15 days depending on the destination country
Signature needed, with tracking number

The delivery times are excluding Sundays and public holidays.
They may vary according to the country.

UPS :
Parcel with tracking number delivered to the door or relay point from Monday to Friday.
To facilitate the delivery, please include your mobile number.
In case of a problem, you will be reachable.

The Post :
Letter with a tracking number : envelope with a tracking number, placed in your mailbox from Monday to Saturday.
The most ecological and economical means of shipment.

The Colissimo : with a tracking number, signature needed. Delivery from Monday to Saturday.

My parcel has been lost or stolen!

Here is the procedure to follow:
First, contact the carrier concerned.
If they can’t answer you,
contact us at contact@chicalorsparis.com.

Every problem has a solution!