Chic Alors !

Returns & Refunds

You were waiting for it impatiently, and now, at last, your jewel has arrived!

However, you are not fully satisfied
and wish to return it and get a refund ?
You have 30 working days to do so.

Here is the way to follow

In the order history of your Chic Alors customer account, select the product you wish to return.

Fill in the return form and click on ‘Generate a return’.

Return the jewel to us with the return form.
The products must be returned in their original packaging and in perfect condition for resale.
They should therefore not be used or worn.

You are responsible for the postage cost.
We recommend that you send it using a letter with a tracking number.

If all the conditions are met,
you will be refunded via bank transfer within 7 days.

Return address:

BP 2215
69213 LYON CEDEX 02

Any questions?

You can reach us:
by phone or WhatsApp:  +33 662 245 040
from Monday to Friday, 9h30-17h30
or by email: