Returns & Refunds

You were waiting for it impatiently, and now, at last, your jewel has arrived!

However, you are not fully satisfied
and wish to return it and get a refund ?
You have 15 working days to do so.

In the order history of your Chic Alors customer account, select the product you wish to return.

Fill in the return form and click on ‘Generate a return’.

Return the jewel to us with the return form.
The products must be returned in their original packaging and in perfect condition for resale.
They should therefore not be used or worn.

You are responsible for the postage cost.
We recommend that you send it using a letter with a tracking number.

If all the conditions are met,
you will be refunded via bank transfer within 7 days.